Communication
Make Difficult Conversations Less Difficult By Stepping Off the Moral High Ground
I doubt whether you have ever opened a conversation with the words: I know that I am more to blame for this than you are; I know I do not have all the facts; and I know that what I am about to say makes no sense at all!
One of the hardest parts of plan [read more...]
A Step By Step Model For Speaking Up To An Abusive Manager
If you have an abusive boss, one who criticises or belittles you, and shows no respect for your abilities or concern for your development, you may decide to hold your tongue, keep your head down, and get along as best you can until you find another position. B [read more...]
Improve Your Communication Skills:Use Facts To Make Difficult Conversations Safe
In any conversation where you speak up on something that is upsetting you it is important that you get your facts straight and that you use them to open the conversation. This is not as easy as it might sound.
When your emotions run strongly, it is dif [read more...]
Three Ways to Make Communication Safe So People Will Talk To You
How often have you made decisions only to find out that you were missing critical information? Have you ever jumped to the wrong conclusion because you did not have all the facts? How many times have you thought you had commitment to a plan only to be told, mu [read more...]
Handle Really Difficult Conversations: How to Talk Safely About Attitudes And Relationships
There are difficult conversations in our lives; and then there are the really difficult ones! Conversations between a manager and employee about poor performance at least have the advantages that roles are clear, and that performance can be measured and record [read more...]
The Importance of Active Listening to Develop School Strategic Plans
If as a school we want to develop relationships with stakeholders that encourage genuine input to the schools strategic direction we, first, have to learn to listen.
When another person speaks, we are usually listening at one of four levels:
7 Tips for Getting What You Want in a Negotiation
We call asking for what you want in a negotiation stating a position. Positions define the issues and problem to be negotiated. Positioning sets the frame for the entire negotiation, so how you introduce your opening position will impact your desired outcome. [read more...]
3 Keys For Planning A Successful Negotiation
We all negotiate - whether in the workplace, at home or in volunteer activities. We do because we all have needs and sometimes these needs conflict with the needs of others (e.g. “I need a low price and the supplier wants the highest possible price” [read more...]
Why You May Want To Swap Your Mobile Phone For A Two Way Radio
If your business includes networks of employees in different locations of close proximity, currently communicating to each other using mobile phones, you may be wise to swap them for two way radios and save yourself a bundle. In an era where half of the entire [read more...]
Where Does An 0845 Call Go To
Look it up in any telephone directory but you won’t find an area code for 0845 numbers. This is because they are non-geographical. That means that they are an established prefix that can be used with any phone number and means that a flat rate is charged [read more...]
