Customer Service
Missing the Large Courier Cutoff
So you’re a Texas-based business and just received notice that you have to ship something on a rush basis, but you’ve just missed the FedEx or UPS cutoff for the next day shipping. You’ve got to get a time-sensitive package out the door or th [read more...]
What Time Do I Have to Arrange for Next Day Deliveries?
When companies work around the clock, the coordination and timing of many courier services can become a dilemma for them. If you work in the New England then odds are you are looking or have looked for a good Boston courier service that can schedule late in th [read more...]
Why Finding the Fastest NFO Shipments Can Build Your Bottom Line
Sometimes speed is the most important element when you need to ship something. Unfortunately, no one has a crystal ball that allows them to foresee all of the eventualities and emergencies that can crop up in almost any sector of business. That means that, if [read more...]
What Can I Do if My Courier Loses My Package?
A very common question from companies and customers that have to use the services of a courier service is what options are available to them in the event that a package is lost. Unfortunately, people do tend to look at the bleakest possible outcome and are qui [read more...]
How Fast Can Deliveries Be Made?
A common question for those that are just getting started in businesses that require the uses of shipping or courier services is how fast can this courier company make a delivery? Often, this is the first question asked when a potential customer called a shipp [read more...]
Will I Be Contacted If There Is a Delay in My Shipment?
If you have, for one reason or another, needed time-sensitive delivery to take place, you are bound to worry about what will happen if the courier is going to be late in making your delivery. Luckily, up to the minute tracking information that is being impleme [read more...]
What Is a Customer?
Do you know what a customer is? Did you know that the base of the word customer is actually custom? It actually is derived from the habits of people that make it a habit to make frequent visits to a store.
In my mind, there are two different kinds of cu [read more...]
A Mystery Shopper Buys The Best Feedback
There are many reasons why it is important for any business to receive feedback. A successful business never stands still and is always looking at ways to improve. In today’s cut and thrust market palace this should be as much a part of the fabric of any [read more...]
Why You Need EDI 210 Billing
For companies large and small in Iowa, if you are currently using a Sioux Falls courier service or a South Dakota trucking company, it is going to simplify your process immeasurably if you are sure to use a reliable company that is equipped with EDI 210 billin [read more...]
Shipment Status Updates are Just Good Customer Service
For some reason, there are companies in the courier industry that don’t see the need for excellent courtesy and customer service. This is the reason for such blatant dissatisfaction with many of the courier companies available in the country. When someon [read more...]
