Customer Service
Same Day Service Throughout All of New England
Many companies in the Boston or New England area are faced with the dilemma of how to make same day deliveries to their customers. Emergency orders of all kinds have a way of cropping up when you least expect them, and you need a last minute, reliable Boston c [read more...]
Finding the Best Courier in Houston
Houston is one of the largest business centers in the entire United States. With a world that is ever shrinking, due to the way we transmit information, we are now living in a country where it is becoming increasingly difficult to operate a successful business [read more...]
Overnight Shipping: Is it Really “Overnight”?
During an advertisement for an overnight shipping service, an announcer seriously intones ‘When it absolutely positively has to be there overnight.’ But for many, the question remains if the mail is truly delivered during the night time.
Roadmap to a Customer - Centric Strategy
Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Focus intensely on customers, align your products or services with their interests, and voila: a customer - centric culture is born. Simple, right [read more...]
Two Tips to Improve Your Success: Use More Than One Metric and Understand Why Your Customers Buy
I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy,” which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted [read more...]
The Right Sized Survey
Without getting into deep research, it seems to me that the average marketing manager should be able to put together a sensible survey simply by using some common sense. Somehow, this is not happening as often as I would expect. My speculation is that people a [read more...]
3 Elements Omitted in Proposals Will Kill Sales
When speaking to audiences or coaching clients, I am always asked what may have gone wrong upon submitting their proposal to a prospect who was previously interested but now no longer communicates.
1. Speak to the budget of your prospect
2. Item [read more...]
3 Elements Omitted in Proposals Will Kill Sales
When speaking to audiences or coaching clients, I am always asked what may have gone wrong upon submitting their proposal to a prospect who was previously interested but now no longer communicates.
1. Speak to the budget of your prospect
2. Item [read more...]
Sometimes Spending More Can Save You In The End
First off let me just say this, make sure when you purchase a hi end stove to buy from a place that carries mostly hi end products. Major department stores can often do a good job with middle and low end products but rarely have the man power to handle the ext [read more...]
Customer Focus Is a Strategic Choice
The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for executive sponsorship, ongoing contact with customers and fa [read more...]
