Customer Service
Corporate Jet Catering A Catering Service Extraordinaire
When you fly on a corporate jet, you don’t serve wrapped sandwiches or tea and coffee in a Styrofoam cup to the passengers. No way! Corporate jet catering is almost like dining in a five-star restaurant. Passengers have a choice of meal and it is served [read more...]
Email, Phones, or Live Chat: Outsourcing Your Contact Center
Imagine not having to worry about staffing your contact center. Imagine having sophisticated customer and technical support for your business. Imagine having your center staffed by experienced people focused not only on problem solving, but up-selling your c [read more...]
Invasion of the Loyalty Cards
Loyalty cards have invaded and have taken over our lives! It all started innocently enough. It seemed like no big deal when airlines and hotels embraced the ‘frequent’ traveler rewards programs. We consumers embraced the idea of earning rewards for [read more...]
Adjusting the Picture on Customer Focus
At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the custome [read more...]
Benefits Of Good Customer Service
Customer service (also known as Client Service) is the provision of service to customers before, during and after a Purchase. According to Turban et al, 2002, Customer service is a series of activities designed to enhance the level of customer satisfaction tha [read more...]
Everything But the Kitchen Sink
My sister-in-law recently shared a little tip with me, and even though the tip was related to housekeeping, I thought it was a great concept to apply to any business.
Here’s what she said: she always ends her day by making sure her kitchen sink is [read more...]
How to Manage Your Call Center by Using the SWOT Analysis?
SWOT tool is one of the main management strategies. It refers to Strength, Weakness, Opportunity, and Threat. An explanation of each element will be provided as the following.
Strength Issue
You have to show your contact center’s strength. [read more...]
How to manage your Call Center using the PEST Analysis?
PEST analysis means strictly the Political, Economics, Social, and Technical analysis, which can be applied perfectly at any time. The following paragraphs will explain this analysis.
Political Issue
During the operation of managing your Call Cent [read more...]
How To Explain Telemarketing Services
Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy products or services,either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.Telemarketin [read more...]
What Is Sales Leads
A sales lead is the identity of a person or entity potentially interested in purchasing a product or service,and represents the first stage of a sales process.The lead may have a corporation or business associated (a B2B lead) with the person(s).Sales leads co [read more...]
